These terms and conditions (“Online Store Terms”) apply to all transactions concluded with you, the customer, when you shop via the Harbour Park website (“the Website”) and the online store. Please read them carefully before placing your order and print a copy for your future reference. By registering at the online store you accept and agree to be bound by the Online Store Terms and the terms and conditions of the Website which together shall constitute the entire agreement between you and Harbour Park.

Harbour Park reserves the right to alter these Online Store Terms from time to time.

References in this document to "the online store" refer to the Harbour Park online store at http://www.harbourpark.com operated by Harbour Park Ltd.

Applicable laws may require that some of the information or communications we send to you should be in writing.  When using our site, you accept that communication with us will be mainly electronic.  We may contact you by e-mail or provide you with information by posting notices on our website.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any contract.

The Online Store Terms are subject to English Law and the exclusive jurisdiction of the English courts. If any Online Store Terms shall be deemed unlawful, void or for any reason unenforceable then that Online Store Term shall be severable and shall not affect the validity and enforceability of the remaining Online Store Terms.

A person who is not party to these terms and conditions or a contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

Orders taken through the online store are currently collected on site at The Gift Hut only.  This includes all items in “The Store” all “Tickets” items and “Annual Passes”.

Harbour Park validates your order and credit or debit card details you submit to us before your order can be accepted. Once that has been done, Harbour Park will confirm that your order has been received by sending an e-mail to the e-mail address you provide in your registration form.  Order ID Number.  This will need to be brought with you on collection. Our confirmation of your order brings into existence a legally binding agreement between us.

By placing an order through our site, you warrant that you are legally capable of entering into binding contract.

Harbour Park accepts all orders for products and services subject to availability.

Harbour Park accepts payment by most major credit and debit cards. Payment will be debited from your account before the collection of your purchase. All credit and debit card holders are subject to validation checks and authorisation by the card issuer and Harbour Park. Harbour Park will not be liable for any delays to your order this may cause. If the issuer of your payment card refuses to authorise payment to us or you fail our security checks, Harbour Park will not be liable for any delay or non-collection.

The products will be your responsibility from the time of delivery but ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products.

If online store products become temporarily unavailable, Harbour Park shall hold your order until Harbour Park has the product back in stock and will then contact you in the usual way. In the event that an individual product becomes permanently unavailable then Harbour Park will seek to offer you a suitable alternative or give you a full refund.

Harbour Park has made every effort to reproduce colours in the online store as accurately as possible. However, different computers reproduce colours in slightly different ways, and so exact colour matches are not yet possible over the internet. This means that when you order products from the online store, colours may differ from what you see on the screen. If you are not satisfied with the colour of the product you have ordered, Harbour Park operates a returns policy (see "Returns Policy" below).

All product prices include Value Added Tax (“VAT”) where applicable. These may change in line with UK government, Customs and Excise, EU directives, and other legal interpretations issued by relevant authorities. Promotions and prices you see in our Gift Hut do not necessarily apply to the online store, and vice versa.

Harbour Park reserves the right to amend any prices without any prior notice and at any time and the right to add or withdraw any product at any time.

To the extent that Harbour Park  are permitted by law to limit our liability to you in connection with any order, that liability will not exceed the total price charged for the relevant product(s).

Your order will normally be ready for collection the following day of placing the order or if you ordered before 6am it will be ready the same day. Whilst Harbour Park makes every effort to have your order ready within these timescales, however, some delays may occur. Harbour Park shall not be liable for any delay that you may suffer in this regard. If you would like to view the status of your order please visit ‘Order History’ in the ‘My Account’ section of the online store. If after checking your Order History, you have any questions about the status of your order then please contact us on 01903 721200.

Harbour Park are authorised to share your personal information with third parties who are used to fulfil your order or satisfy our obligations to you.

Cancellation/Returns Policy

Harbour Park has the right to cancel any order you make for any product if you fail our validation or security checks. In certain instances you may not receive email confirmation of an order being cancelled. If payment has been processed you will receive a full refund.

You have the right to cancel any order you make for any product purchased through the online store for a full refund. If for any reason you are not satisfied with your purchase from “The Store”, return it to us within 14 (fourteen) days of receipt in an unworn/unused condition for a full refund or exchange. However, if you have purchased items from the Tickets section or Annual Passes and they have been partially used these are not refundable. See separate T & C for these items.

If you wish to exchange or return any product then please return the product back to the Gift Hut with proof or purchase at:

Harbour Park Gift Hut, Arun Parade, The Seafront, Littlehampton, West Sussex BN17 5LL

Privacy Policy

This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties. We won’t pass on personal information to third parties, unless we are required by law to disclose that information.  You have the legal right to object to your personal details being used for direct marketing purposes. You may set your PC to refuse cookies or ask your browser to show you when a cookie is being set up. 

Harbour Park may gather data about what pages you visit within the service, how long you stayed on a page, and the route you took to navigate through the pages. This information helps us monitor the accessibility of our site, and what your needs might be. It also helps us to generally develop and improve our site.  When you place an order or request further information about Harbour Park we collect personal details from you, including information such as your name and address. This information is needed in order to satisfy your request.  We may also ask you for personal details at other times, for example if we run a market research questionnaire, competition or promotion. Your personal information may be obtained in any of the following ways: Online registration, Online forms, By email or telephone, by post Cookies: Like many other online services, Harbour Park may use ‘cookies’ to store and sometimes track information about you. A cookie is a small amount of data sent from the server, which is stored on your PC’s hard drive. Cookies may be used to customize your service, for example your geographical location, and may allow you to sign-in. You can set your browser to refuse cookies or ask your browser to show you when a cookie is being set up. Some services are only activated by the presence of a cookie and if you choose not to utilize this, a particular online feature may not work as intended.

Your Personal Information: Harbour Park may use the personal information you have provided for the purpose of providing you with the information that you have requested.  Anonymous aggregate reports: Harbour Park may provide reports to third parties, for example to the developers of the Harbour Park web site to enhance the service. These reports will be anonymous summaries used to monitor the success of our content, and to help us develop a service in line with customer need. From our aggregate reports we can provide general information about our service.

Data Security

Harbour Park is committed to data security. We make efforts to ensure your personal information is held within operating environments that are not available to the public. We take steps to guard against unauthorized access, improper use, alteration, destruction, and accidental loss of personal data. This includes rules for staff with access to the servers or databases that hold your personal information. Although we make every effort to create a secure environment for your personal information, Harbour Park cannot guarantee the safety of any personal information you transmit to Harbour Park online.  Please note that these policies only apply to the collection and use of data by the Harbour Park web site and not to other companies, individuals, and organizations to which we provide links to through our site. Customers are advised always to read a web site’s privacy policy before submitting personal information.

Credit and Debit Card Security Assured

The credit and debit card payments will be managed by SagePay.  All online orders will be secured with the highest levels of encryption provided by SagePay when you enter your personal details in the checkout pages you are in a secure web site.

Transactions also require the use of the security code (CV2) number from the back of your credit or debit card. This information is only available with physical access to the card and is not stored by the web site.

Disclaimer

Through this website you are able to link to other websites which are not under the control of Harbour Park.  We have no control over the nature, content and availability of those sites.  The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Harbour Park takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

The information contained in this website is for general information purposes only. The information is provided by Harbour Park and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. Any feature or functionality, either expressed or implied, is subject to change or withdrawal at any time.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
 

During opening hours you can talk to us in person at the Harbour Park Gift Shop.  All membership queries outside of this should be directed to fun@harbourpark.com or telephone us in office hours on 01903 721200.